Support
Email [email protected] with your order reference (it starts with WK). We answer within a few hours, faster when you are travelling. Replying to any Wakavi email reaches the same inbox.
Order status and QR code
Open the link in your “eSIM is ready” email, or log in to see every eSIM you bought.
My eSIMs →Does my phone support eSIM?
Check the list, or dial *#06#: an EID number means yes.
Compatible phones →Using Wakavi inside ChatGPT, Claude or another assistant? Setup help is on the AI assistant page. Orders made that way are normal Wakavi orders.
Common questions
Where is my eSIM?
It is emailed within about a minute of payment and is also on your order page (the link in the email). Check spam, then write to [email protected] with your order reference (it starts with WK) and we will resend it.
The eSIM won’t install or connect
Install on Wi-Fi, keep the Wakavi line on, turn on data roaming for that line only, and make sure your phone is carrier-unlocked. If it still fails, email a screenshot of the error and your phone model and we will fix it or refund you.
Can I get a refund?
Yes. If you never install the eSIM you get a full refund, no questions asked. Installed or partly used eSIMs are handled case by case. Refunds go back to the original payment method.
I bought through ChatGPT or Claude. Who do I contact?
Wakavi. The assistant only created the checkout link; the order, payment and eSIM are all with us. Use the order reference it gave you.