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Refund Policy

Last updated 2 November 2026

This refund policy applies to eSIMs bought from Wakavi. It explains when you can get a refund for your purchase.

In short: if you never install the eSIM, you get a full refund, no questions asked. Email [email protected] with your order number (it starts with WK) and we refund the original payment method, usually within a day. Wakavi charges appear as WAKAVI ESIM on your card statement.

Full Refund Eligibility

To qualify for a full refund, you must meet all of the following requirements:

  • Your eSIM must have been purchased directly from Wakavi, on wakavi.com or through an AI assistant connected to Wakavi.

  • The eSIM has not been activated (i.e., the QR code has not been scanned).

  • No data has been used from the associated data plan.

  • The purchase was made no more than 6 months ago.

Refunds for Technical Issues

A full refund may be granted if your eSIM fails to work due to a technical issue with your device. To be eligible, you must:

  • Contact our support team to report the issue before or during your trip.

  • Provide a screenshot and any other necessary information to help us verify that your device is incompatible or carrier-locked.

Important: Please contact our Customer Support Team at [email protected] to report any connection issues before requesting a refund. We cannot guarantee a refund if you contact us after your trip has ended.

Partial Refunds & Case-by-Case Analysis

If your situation does not meet the criteria for a full refund, we may still offer a solution:

  • If the eSIM has already been activated or partially used, we will analyze your specific case to determine if a partial refund is appropriate.

  • The amount of any partial refund will depend on the amount of data you have used.

  • In some cases, a partial or full refund may be subject to an administrative fee of $3.50 USD.

How to Request a Refund

To begin the refund process, please contact our Customer Support Team with your order details and a description of the issue. We are here to help find the best solution for you.

Contact us at [email protected]. Refunds are paid back to the original payment method.